Shipping Policy

Dayna's Place Pty Ltd | daynasplace.com

Last updated: June 2026

This Shipping Policy explains how we process, dispatch, and deliver your order. It forms part of, and should be read alongside, our full Terms and Conditions of Sale.

1. Dispatch Timeframe

Orders are typically dispatched within 1–3 business days of payment being received and confirmed. During peak periods or sale events, dispatch times may be longer. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

2. Shipping Rates

Shipping costs are calculated at checkout based on the delivery address, package weight, and selected shipping method. Shipping rates are displayed clearly before you complete your purchase. We offer standard and express shipping options where available.

3. Domestic Delivery (Australia)

Domestic orders are shipped via Australia Post or a comparable carrier. Standard delivery timeframes are 2–7 business days depending on your location. Express delivery is typically 1–3 business days. These timeframes are estimates provided by the carrier and are not guaranteed.

4. International Delivery

We ship to selected international destinations including New Zealand, United States, Canada, United Kingdom, and Europe. International shipping rates and timeframes are displayed at checkout. International customers are responsible for any customs duties, import taxes, or fees imposed by their country's customs authority. These charges are not included in the product price or shipping cost and are payable by the recipient.

5. Delivery Address

It is your responsibility to provide a complete and accurate delivery address at checkout. Dayna's Place Pty Ltd is not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange redelivery at your cost.

6. Lost or Damaged in Transit

If your order is lost or damaged in transit, please contact us at admin@daynasplace.com within 14 days of the expected delivery date. We will work with you and the carrier to resolve the issue. Where a product is confirmed lost or arrives damaged, we will offer a replacement or full refund at our discretion.

7. Service Interruptions

Dispatch and delivery timeframes may be affected by factors outside our control, including but not limited to public holidays, extreme weather events, carrier delays or strikes, and customs processing. We will make reasonable efforts to notify customers of any significant delays but are not liable for delays caused by such events.

Questions about your order? Contact us at admin@daynasplace.com.

Shipping Policy - the basics

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

What to include in the Shipping Policy

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.